PRIVACY POLICY

Calling Health respects your privacy and is committed to protecting the information you provide while using our website, mobile application, and healthcare services. This Privacy Policy explains what information may be collected, how it may be used, how it may be shared, and the choices available to users.

1. Information We Collect

Depending on the services you use, we may collect personal information such as full name, mobile number, email address, date of birth, gender where required, address, location information, and account/login information.

2. Healthcare Information

Where necessary for providing healthcare-related services, the platform may process appointment information, doctor consultation details, prescriptions, diagnostic test bookings, sample collection information, laboratory reports, healthcare documents uploaded by the user, hospital/service booking information, and relevant information provided during a consultation or healthcare service.

3. Transaction Information

Where applicable, we may process booking details, order details, payment status, transaction/reference information, and refund information. Payment card or banking credentials may be processed directly by authorized payment service providers where applicable.

4. Location Information

Certain services may require location information, including home sample collection, service availability, address confirmation, delivery-related services, and healthcare provider availability. Location access may depend on permissions granted by the user and device settings.

5. How We Use Information

Information may be used to create and manage accounts; process appointments and bookings; facilitate doctor consultations; coordinate sample collection; track diagnostic samples; provide laboratory reports; facilitate hospital services; facilitate pharmacy-related services; process payments and refunds; send booking and service notifications; provide customer support; maintain healthcare and transaction records; improve platform functionality; prevent fraud and misuse; and meet applicable legal and regulatory requirements.

6. Healthcare Information

Healthcare information is treated as sensitive information and is processed only for legitimate purposes related to services provided through the platform, subject to applicable law. Access may be restricted according to user roles, service requirements, authorization, and applicable policies.

7. Sharing of Information

Information may be shared with authorized parties where necessary to provide requested services, including doctors, hospitals, diagnostic laboratories, authorized sample collection personnel, pharmacies or authorized medicine providers, payment service providers, technology/service providers, customer support personnel, and government or regulatory authorities where legally required. We do not intend to sell personal information to third parties for unrelated purposes.

8. Healthcare Provider Access

When a user books a consultation, diagnostic test, hospital service, or other healthcare service, relevant information may be made available to the healthcare provider involved in delivering that service. Information shared should be limited to what is reasonably required for the relevant service, subject to applicable law and permissions.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss. However, no internet-based system can guarantee absolute security. Users are responsible for maintaining account credential confidentiality.

10. Data Retention

Information may be retained as reasonably necessary to provide requested services, maintain healthcare and transaction records, meet legal or regulatory obligations, resolve disputes, prevent fraud and misuse, and maintain business and security records. Retention periods may vary depending on the information and applicable requirements.

11. Cookies and Similar Technologies

Calling Health may use cookies and similar technologies to maintain login sessions, remember preferences, improve functionality, understand platform usage, and improve security and performance. Disabling cookies may affect platform functionality.

12. Communications

We may send service-related communications such as booking confirmations, appointment reminders, sample collection updates, report availability notifications, order updates, payment notifications, security alerts, and important account notifications. Where legally required, users may be provided choices regarding promotional communications.

13. Third-Party Services

Calling Health may use third-party services for payment processing, SMS/OTP communication, email communication, maps/location services, cloud hosting, analytics, notifications, and healthcare or diagnostic integrations. Third-party providers may process information according to their own privacy policies and applicable agreements.

14. Children's Privacy

Calling Health is not intended to knowingly collect personal information from children in violation of applicable law. Where healthcare services are used for a minor, information should be provided by or with the involvement of an authorized parent, guardian, or other legally authorized person where required.

15. User Rights

Subject to applicable law, users may have rights relating to their personal information, including requesting access, correction, deletion where legally permitted, information about processing, withdrawal of consent where applicable, and raising privacy-related concerns or complaints.

16. Account Deletion

Users may request account deletion through the available account/support process. Deletion may not immediately remove information that we are legally required or otherwise permitted to retain, including certain healthcare, transaction, security, or regulatory records.

17. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in services, technology, legal requirements, or privacy practices. The updated version will be published on the platform with a revised Last Updated date.

18. Contact Us

For privacy-related questions, requests, or complaints, please contact Calling Health through the official contact details provided on the platform.