TERMS & CONDITIONS

Welcome to Calling Health. These Terms & Conditions govern your access to and use of the Calling Health website, mobile application, and related healthcare services. By accessing or using Calling Health, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the platform.

1. About the Platform

Calling Health is a technology platform that facilitates access to healthcare-related services such as doctor consultations, hospital appointments, diagnostic tests, sample collection, laboratory reports, pharmacy-related services, and healthcare records. Calling Health may act as a technology and service facilitation platform. Healthcare services may be provided by independent doctors, hospitals, laboratories, pharmacies, or other authorized service providers.

2. User Registration

Users may be required to provide accurate information while creating an account or booking a service. You agree to provide accurate and complete information, keep login credentials secure, not share your account with unauthorized persons, update information when necessary, and notify us if you suspect unauthorized access. Calling Health may restrict or suspend an account where information is found to be false, misleading, fraudulent, or in violation of these terms.

3. Healthcare Services

Calling Health may provide access to online consultations, offline consultations, hospital OPD appointments, hospital-related IPD services, diagnostic tests, home sample collection, laboratory sample verification, laboratory reports, hospital-specific healthcare services, and pharmacy/medicine-related services. Availability depends on the concerned healthcare provider, hospital, laboratory, pharmacy, location, operating hours, and other applicable conditions.

4. Doctor Consultation

Doctors available through the platform may be independent healthcare professionals or associated with participating healthcare organizations. Medical advice, diagnosis, prescription, treatment, or other clinical decisions provided by a healthcare professional remain the responsibility of that healthcare professional. Calling Health does not guarantee any particular medical outcome.

5. Emergency Medical Situations

Calling Health is not intended to replace emergency medical services. In a medical emergency, users should immediately contact the appropriate emergency service or visit the nearest emergency department/hospital. Users should not delay emergency medical treatment while attempting to contact or use the platform.

6. Doctor Appointment Booking

Appointment availability may vary according to the doctor's schedule and healthcare facility. Calling Health may facilitate appointment booking but cannot guarantee that a doctor will always be available at a particular time. Appointments may be rescheduled, cancelled, or modified according to applicable provider policies.

7. Diagnostic Tests and Sample Collection

Users may book diagnostic tests through participating laboratories or healthcare providers. Depending on the selected service, samples may be collected at the user's location, laboratory, hospital, or authorized collection centre. Sample collection and verification are subject to the procedures of the concerned laboratory or healthcare provider.

8. Laboratory Reports

Reports made available through Calling Health are provided based on information received from the concerned laboratory or diagnostic service provider. Users should consult an appropriately qualified healthcare professional for interpretation of test results and medical decisions.

9. Pharmacy and Medicines

Where pharmacy or medicine-related services are available, orders may be fulfilled by participating pharmacies or authorized providers. Medicine availability, pricing, prescription requirements, delivery, cancellation, replacement, and refund may be subject to applicable pharmacy/provider policies and laws. Prescription medicines may require a valid prescription.

10. Payments

Certain services may require payment through the platform. Prices, taxes, service charges, discounts, and other applicable fees may vary depending on the service and provider. Payment-related disputes may be subject to the policies of the applicable payment provider and service provider.

11. Cancellation and Refunds

Cancellation and refund eligibility may vary depending on the service booked. Applicable conditions may be displayed during booking. Refunds, where applicable, may be processed through the original payment method or another permitted method.

12. User Responsibilities

Users must not provide false or misleading information; use another person's account without authorization; access restricted areas; upload unlawful, harmful, or fraudulent content; misuse other users' information; interfere with platform security; or use the platform for unauthorized commercial or fraudulent activities.

13. Healthcare Provider Responsibility

Doctors, hospitals, laboratories, pharmacies, and other healthcare providers are responsible for the professional services they provide and must comply with applicable professional, regulatory, safety, and legal requirements.

14. Platform Availability

We aim to keep the platform available and functional; however, uninterrupted availability cannot be guaranteed. The platform may temporarily become unavailable because of maintenance, technical problems, server/network issues, security incidents, third-party service failures, or events beyond our reasonable control.

15. Intellectual Property

The Calling Health name, logo, software, design, graphics, text, interfaces, and other platform materials may be protected by applicable intellectual property laws. Users may not reproduce, modify, distribute, sell, or commercially exploit platform content without appropriate authorization.

16. Third-Party Services

Calling Health may integrate with third-party services such as payment gateways, laboratories, hospitals, pharmacies, communication services, mapping services, or other technology providers. Use of third-party services may be subject to their respective terms and privacy policies.

17. Limitation of Liability

To the extent permitted by applicable law, Calling Health shall not be responsible for losses arising from circumstances outside its reasonable control or for independent healthcare decisions, treatment outcomes, or professional services provided by third-party healthcare providers. Nothing in these terms is intended to exclude liability that cannot legally be excluded.

18. Suspension or Termination

Calling Health may suspend or terminate access to an account where the user violates these Terms & Conditions, applicable law, or platform policies. Users may stop using the platform at any time, subject to pending bookings, payments, or applicable obligations.

19. Changes to These Terms

These Terms & Conditions may be updated from time to time. Updated terms will be made available through the platform. Continued use after an update may constitute acceptance of revised terms to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

21. Contact

For questions regarding these Terms & Conditions, please contact Calling Health through the contact information available on the platform.